Frequently asked
questions
Equipment
The commercial kitchen equipment on our website is only available to rent.
Our Rent–Try–Buy solution allows you to pay for the equipment in manageable, weekly amounts that protect your business’s cash flow.
If after trying the equipment it proves to be exactly what you’re after, you can buy it at any time. (You’ll just need to give us four weeks’ notice of your intention to buy.)
(You can also upgrade the equipment at any time or, after 12 months, continue renting it or send it back to us if it’s no longer suitable.)
The process for ordering commercial kitchen equipment from us is as follows:
1. You find the equipment you want on our website. Shop now
2. You add the equipment to your shopping cart; or send us an enquiry; or call us on +18882339910.
3. We help you complete your Rent–Try–Buy application.
4. Upon approval of your application and after you’ve signed the rental agreement, we deliver the equipment to your business premises.
The commercial kitchen equipment advertised on our website can only be viewed online; we do not have bricks-and-mortar showrooms.
This digital business model enables us to minimize our overheads and, in turn, offer our customers competitively priced restaurant equipment to rent, try and buy.
Our brand-new equipment is sourced from reputable and trusted manufacturers and, for extra peace of mind, generally comes with a one- to five-year parts-and-labor warranty.
If you have any questions about any of our equipment, please contact us.
Customers are responsible for arranging and paying for insurance for their rental equipment.
Customers are responsible for arranging and paying for installation of the equipment by a qualified service professional, per the manufacturer’s specifications.
If your equipment develops a covered fault within the warranty period, call us on +18882339910.
We’ll help you arrange a free repair, replacement, or refund from the manufacturer.
If the fault is not covered by the warranty or the warranty has expired, the customer is responsible for arranging and paying for repairs.
SilverChef, which was founded in Australia more than 35 years ago, launched in the United States in 2023.
We’ve also been operating in Canada since 2013 — our headquarters there are in Vancouver.
So, for our first foray into the US, we’re best able to serve the Pacific Northwest, specifically Washington and Oregon.
We look forward to expanding our product offering to additional states in the near future.
Applying for finance
Yes — we’re happy to offer Rent–Try–Buy to new hospitality-business ventures and budding entrepreneurs without any business history, as long as they meet our standard credit-assessment criteria.
We’re happy to rent out commercial kitchen equipment that helps restaurants, commercial catering or foodservices businesses generate a profit.
Currently we offer the following categories of equipment:
• Beverage
• Coffee
• Cooking
• Dishwashers and glasswashers
• Food display
• Food preparation
• Ice makers
• Refrigeration.
We’ll look to expand our selection of equipment in the coming months and years in line with customer demand.
You tell us! There’s no limit to the value of the equipment we can rent to you, provided you meet the relevant credit-assessment criteria.
(If you apply to rent $40,000 or less of equipment, we can give you same-day approval; if you apply for more than $40K, the approval process takes a little longer.)
You can apply for SilverChef Rent–Try–Buy one of two ways:
1. Send us an enquiry
2. Call us on +18882339910.
Either way, we’ll help you complete your application over the phone.
The amount you’re approved for is your ‘master-agreement limit’, which is effectively the amount of credit you have available for equipment.
You can use as much or as little of this credit as you want.
Your master-agreement limit does not expire, and only if you reach your limit will you need to apply again for Rent–Try–Buy. (We reserve the right to reduce a customer’s limit at any time.)
If you order more equipment and it’s been 90 days or more since your last order, we’ll re-run the credit check.
SilverChef Rent–Try–Buy
SilverChef's Rent-Try-Buy is a flexible 12 month rental agreement that allows you to get the hospitality equipment you need while giving you the flexibility to change, upgrade or own your equipment at any time. All while keeping your cash flow healthy with low weekly payments.
Aside from weekly rental payments, the fees and charges are:
• A refundable security deposit — equivalent to six weeks rent.
• The cost of transporting any equipment returned to us during or after the 12 month rental period. This varies based on the equipment’s weight and the distance it needs to be transported.
• The cost of cleaning and servicing any equipment returned to us during or after the 12 month rental period. The cost can vary depending on the type of equipment and its condition.
No — although your rental payments will gradually lower the equipment's purchase price, there will still be an outstanding balance at the end of the 12 month agreement. To confirm how much the balance is, please call us at 1-888-233-9910 to request a buyout quote. You can purchase the equipment at any point during the rental agreement (not just at the end of it).
Your rental payments will start once we’ve verified the equipment has been delivered to your business premises. If you anticipate any delays in using the equipment due to construction or other issues, it’s recommended you hold off on ordering equipment until closer to the date your business is ready to begin operating. (Delivery times for equipment in stock typically range from 1 to 8 business days, depending on your location. We recommend discussing with your preferred equipment dealer if particular equipment may have stock delays, as you may want to order ahead of time)
About SilverChef
SilverChef was founded in Australia 30 years ago and is now a global business with offices in the United States, Canada, New Zealand as well as Australia. Our American Head Office is in Dallas, and we have team members across the continental USA. SilverChef has proudly invested $1.6bn in the hospitality industry globally and we're committed to supporting the success of our American customers.
SilverChef is a proud Certified B Corporation. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. B Corps are accelerating a global culture shift to redefine success in business and build a more inclusive and sustainable economy.
Additionally, SilverChef has a global partnership with Opportunity International where together with our people and our customers we've provided microloans that have helped 1.5m people to support themselves.